Frequently Asked Questions

Shop: Browse our site for your perfect outfit. Search by brand, size, category or date. Add accessories to complete the perfect look. Reserve: Reserve your items for XX night rental. Choose a start date. Example: If you choose ONE night rental: Day 1 – Receive/ pick up your rental; Day 2 – Return with 24 hours. Just package your items in the original packaging and drop to our showroom in Christchurch. If your order is more than $100.00, We offer free delivery and pick up from your door!. Attention: Do not wash or dry clean. We take care of everything.

Renting special occasion clothes for your kids and yourself saves time and money. No need to search the internet or Facebook for hard to find styles and sizes, or wait weeks for made to match hair accessories. There is also no need to spend time reselling your children’s clothes after they are worn once. Get exactly what you want for your child’s photo shoot, wedding, or special event for a fraction of the retail or market value. We also provide free styling services to help you achieve the perfect look.

Currently, we carry small-run couture brands and accessory designers, We are always on the lookout for new and unique designers to add to our inventory. We have plenty of new wears coming very month.

We understand accidents happen! Most normal wear/tear isn’t an issue. We will do our best to repair and/or clean the item, such as normal minor wear and tear such as missing beads or sequins, snags in tulle, minor stains, detached buttons, stuck zippers, BUT broken straps due to strap hardware breakage,major staining, tears or holes in fabric, blatant misuse of an item, or loss/non-return, you will be liable to pay the repair costs or the full retail price of the garments as listed on our website (minus the rental amounts already paid).

Maybe. If your event date changes, such as a photo shoot getting rescheduled, contact us and we may be able to extend your reservation depending on availability.

There is a double the rate per night late fee for rent items. If a problem arises, or your event date changes, such as a photo shoot getting rescheduled, contact us and we will see if we can make arrangements to help you.

If your rental items are lost, stolen or returned with irreversible damage, you will be liable to pay the full retail price of the garments as listed on our website (minus the rental amounts already paid).

We take care of cleaning. All items are professionally cleaned and inspected between rentals.

Yes, you can cancel your order.

If you cancel your order 14 days or more in advance of its delivery/ Pickup date, there will be no cancellation fee and you will be refunded a full amount. Cancellations that are less than 14 days in advance of your delivery/Pickup date will be charged a $5.00 cancellation fee.

Yes, we have clearance sales several times a year for the ex-rental items. When items get slightly damaged, start showing wear, or aren’t getting enough rental interest, remove them from inventory. You can sign up for our newsletter (on the bottom of our home page) to be the first to know when a sale is coming up. You can also follow our Instagram account (@norah.co.nz) for up-to-date information about sales.

If a garment does not fit, please notify us straight away at info@norah.co.nz and include your Order number and issue.

If you want to return the garment, we will provide you with a credit note after you return it in an unworn state with the security tag attached within 24 hours of receiving the Order .

If you wish to exchange for a different garment, please return it in an unworn state with the security tag attached within 24 hours of receiving the Order and pickup the new garment at our Christchurch Showroom.